From the course: Customer Service at Your First Retail Job

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How to create and keep a positive attitude

How to create and keep a positive attitude

From the course: Customer Service at Your First Retail Job

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How to create and keep a positive attitude

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- [Instructor] You may hear in retail customer service to keep a positive attitude. It is super important. When you have a positive attitude your customers and co-workers enjoy you more. So the question becomes, how do you keep a positive attitude when things are not going your way? If you are out too late the night before and you're tired. When you have upset customers. Your co-worker didn't show up for their shift and you're busy. What do you do? Here are three easy strategies that you can implement today to create and keep a positive attitude. One, start your morning or afternoon with five to 10 minutes for yourself. Find a quiet place at your house, in a park or even in your car. Take a moment in gratitude. Because when you're being thankful for the things or people you have in your life it puts you in a positive state of mind. Two, before your shift move your body in some way. Some sort of exercise or movement will get your endorphins going and make you feel good. Three, listen…

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