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How to ask a lost customer to return

How to ask a lost customer to return: Customer Service: Winning Back a Lost Customer
How to ask a lost customer to return: Customer Service: Winning Back a Lost Customer

Jill Griffin describes a case study from her own personal experience where a large customer was lost and won back. When customers leave, businesses must prepare a re-contact strategy, design a powerful "come back" offer, and determine the key actions to take when lost customer returns.

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Skill Level Appropriate for all
41m 23s
Duration
52,519
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Skills covered in this course
Business Business Skills Communication Management

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