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How to answer difficult questions

How to answer difficult questions: Writing Customer Service Emails
How to answer difficult questions: Writing Customer Service Emails

It can be hard to figure out what to say when customers ask difficult questions about refunds, exceptions to policy, or poor quality products. This lesson provides strategies for answering difficult questions honestly while retaining the customer.

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Skill Level Beginner
1h 6m
Duration
306,101
Views
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Skills covered in this course
Business Email Writing

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