Working with Upset Customers Preview

Working with Upset Customers

With Jeff Toister and Madecraft Liked by 1,319 users
Duration: 47m Skill level: General Released: 4/10/2023

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Course details

More than any other topic, customer service professionals ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.

Skills you’ll gain

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Sample certificate

Certificate of Completion

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Meet the instructors

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Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 3 quizzes
  • Learn on the go Access on tablet and phone

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