Join Terri Wagner for an in-depth discussion in this video Helpful checklists, part of Project Management Foundations: Stakeholders.
- As we wrap up this course, let me leave you with another couple of tools to help with your Stakeholder Management. A good business analyst asks lots of questions to gather all the project requirements. The project manager needs to launch the project and make certain the business analyst and rest of the team has a thorough list of stakeholders. Your team and the growing list of stakeholders can help you continue to develop the list to make certain all stakeholders have been identified. To validate that you have a complete list of stakeholders you can ask some of the following questions.
Who has financial or emotional interest in the outcome of your work? Who might be positively or negatively impacted by the outcome of your project? Who are the clients or customers the output will serve? Who represents the governance and oversight of this project both internally and externally? Who are the service providers, suppliers of resources, consumables, equipment or components? Who will be jointly engaged in the execution of the project activities? And finally, who's missing? Once you have compiled the stakeholder list to complete your analysis of the stakeholders you can walk through this checklist and ask yourself the following questions about each stakeholder.
What financial or emotional interest do they have in the outcome of your work? Is it positive or negative? What motivates them most of all? What information do they want from you? What is the best way of communicating your message to them? What's their current opinion of your work? Is it based on good information? Who influences their opinions generally, and who influences their opinion of you? Do some of these influencers therefore become important stakeholders in their own right? If they're not likely to be positive, what will win them around? If you don't think you'll be able to win them around, how will you manage their opposition? Who else might be influenced by their opinions? Do these people become stakeholders in their own right? You can validate the completeness of your list by confirming if you have included stakeholders in all major categories.
Clients or customers both internal and external, governance groups within regulatory agencies, your organization, and if applicable your client's organization, vendors, contractors, or service providers you engage through procurement, the project's core team. Here's another checklist to help you review your project. Ask yourself if your team is proactively identifying and engaging stakeholders? Raising awareness through targeted approaches, focused on the needs, interests, and potential contributions of specific audiences? Building common understanding on the benefits of your project outcomes, such as the cleaner, lower cost, and more sustainable energy sources of our wind turbine project? Leveraging policy interfaces between community groups or your client, regulatory bodies, and your organization when applicable? Empowering stakeholders through task ownership, encouraging active and effective participation? Developing strategic partnerships, where this is identified as necessary and appropriate? Checklists are a great way to keep us on track and confirm we're doing all the things we meant to do when we started this effort.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.