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Harnessing service and operations

Harnessing service and operations: Customer Advocacy
Harnessing service and operations: Customer Advocacy

Learn how to harness service and operations functions to further the principles of customer advocacy. Identify the three levels of value that are possible in service delivery. Understand how strategic value is fueled by strong customer advocacy.

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Skill Level Intermediate
1h 9m
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Skills covered in this course
Business Business Skills

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