Join Todd Dewett for an in-depth discussion in this video Harnessing the power of know-it-alls, part of Managing Employee Performance Problems (2013).
- Everyone loves helpful people.…People who have answers when we need them.…Maybe the best exception to that rule is the know-it-all.…They have answers.…To everything.…All the time.…And they're always right and they would really…appreciate it if you would acknowledge that fact.…A good know-it-all has a smug, superior attitude…that suggests others aren't that bright.…They always speak with authority.…Never seem to show doubt.…And if you don't follow their advice, and you fail,…they're likely to say "I told you so."…But guess what?…In their minds, they're demonstrating…competence in helping others.…
Their social intelligence is low enough…that they don't see what's really going on.…Here's what's going on.…They irritate colleagues because they seem to lack humility.…They're also perceived as not helpful,…because even when they give good advice,…they don't always stick around to actually help.…In addition, when they're simply making things up,…which happens a large minority of the time,…others sense this, because most…
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- Determining the appropriate intervention
- Defusing charged conversations
- Refocusing slackers
- Getting employees to show up on time
- Redirecting habitual complainers
- Engaging employees that always resist change
- Standing up to bullies
- Encouraging employees that can't handle feedback
- Helping people with personal problems
- Dealing with gossips
- Knowing when to say goodbye to an employee<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.