Join Bob McGannon for an in-depth discussion in this video Handling a crisis, part of Business Ethics (2015).
- I'm a firm believer in Murphy's Law.…If anything can happen, it will.…This includes ethical issues in your business.…Despite your best efforts, ethics problems can still occur.…So I recommend you prepare for the possibility…of having to deal with an ethics crisis.…The key to being prepared for an ethics crisis…is to have plans in place…for corporate decision-making and management communications.…So, let's play out an ethical situation.…
You hear of an ethics violation.…This violation can indeed be a crisis…depending on the severity of the issue,…the publicity surrounding the event,…and how widespread it is.…Like with any crisis,…how your company performs will depend upon…how well prepared you are…in advance of the ethics violation.…Here are some important questions to ask…to assess your company's readiness to respond.…Do you have an emergency response plan in place?…Do you have an effective staff communication plan in place?…Do you have alternative arrangements in place…for negatively affected employees and/or customers?…
Bob also discusses ethics in relationship to specific business scenarios: working with suppliers and vendors, organizational decision making, and doing business internationally. He addresses how to handle business ethics violations and provides a checklist of items for staff to evaluate if something is ethical.
- Define the purpose and intent of business ethics.
- Describe why particular situations might be considered ethical or unethical.
- Determine how to approach and report unethical behavior.
- Identify how to message ethical policies to your staff.
- Demonstrate ethical behavior by leading by example.
- List options and best practices for escalating problems in your department.