Join Lisa Gates for an in-depth discussion in this video Getting the most out of this course, part of Negotiation Foundations (2012).
To get the most out of this course, I recommend going through each video in the order that they're presented. You can also bookmark videos if you like to come back to them. Along the way you'll get worksheets, downloads, and assignments to help you use the tools and techniques that are uncovered in this course. As with anything, you'll be much more successful if you practice what you learn here in your daily life. So take a look at the handout. I've got some opening questions for you to reflect about your negotiation experience and what might be in your way, and you'll see some questions for you to start noticing the daily opportunities you have to negotiate.
- Preparing for a successful negotiation
- Using diagnostic questioning
- Opening the negotiation
- Dealing with conflict
- Framing and anchoring the discussion
- Making concessions and asking for reciprocity
- Encouraging cooperation
Skill Level Beginner
Q: Where can I learn more about communication skills?
A: Discover more on this topic by visiting communication skills on lynda.com.