Learn the unsung hero of successful companies and individuals—generosity. In this video, Jodi Glickman shares tips on how to be more generous in the workplace, so that you gain favor.
- Generosity. Probably not what comes to top of mind when you think of the most successful companies or the most successful people in business. I would argue it's at the backdrop of both. Think about companies that you love that are successful with their shareholders, with their customers, with the media. Nordstrom's basically set itself apart from the pack in the retail industry by focusing on client service, saying we will do anything from a client service basis, which is why their customers love them so much.
Zappos appended the entire retail industry by saying, you know what, we're just going to send you free shoes up the wazoo, you can have as many as you want. We will give you free shipping, we will spend as much time on a customer care call as we need. Today, when most companies are focused on how fast can we get you off the phone, Zappos prides itself on customer calls that lost six hours, sometimes. They've decided generosity is at the heart and soul of their organization and it has proven effective, it works.
Okay, I get it, makes sense, I should be generous at work. What do I do, besides sharing my time and energy? How do I put that into action every day? Here's what you do. Every conversation you start, whether you're calling someone on the phone or you're stopping by their desk, the first thing you need to do is ask them if they have a moment to speak. It is the generous thing to do. Don't launch into the conversation, don't start talking and telling me about this important piece of business. Ask me if I have a moment to speak.
And when you're sharing information, when you have 10 minutes worth of information to share and I have about 30 seconds to listen to you because I am the boss and I am very important, lead with the punchline. Tell me front and center what's new, different, or important. That's how you're a generous communicator. Don't make me guess at why you stopped by my office. Don't make me sit there wondering why we're having this conversation, what are we talking about? The way to be a generous communicator is to organize the information so I know exactly what I need to do next or why I have to listen to you.
Being a generous communicator is being that person who leads with the punchline, front and center. What about on a personal level? What about you being generous? If you think of the most successful leaders, you're probably not saying to yourself, oh, generosity. That's what's at the core of that person. But I would argue generosity is the key to getting ahead at every level in every organization. If you are the person every day that walks in and shares information readily.
If you share your time generously, you'll roll up your sleeves, you'll get your hands dirty, you'll do whatever it takes. If you share your expertise, you mentor others, you stay late to help out the team. If you are someone who shares credit broadly. Give props to everyone on your team. Don't take credit for yourself, give it to everyone else. Share your network, make introductions amongst people. Always be looking to connect other people. If you share your time, you share your resources, you share your expertise, you share credit, you share your network, you are generous, you are the person that everyone loves and wants to be around.
And here's generosity in the most simple form. It's walking in every day and asking yourself this question, how can I make my team's life better or easier? How can I make my boss's life better or easier? How can I make my client's life better or easier? If that is the question that you ask yourself, you are going to be the person that people love. That's why everyone loves Nordstrom's and Zappos because they make our lives better and easier.
- Exploring the benefits of working for people you love
- Reaping the benefits of making people love you
- Incorporating generosity into your everyday life
- Demonstrating initiative at work
- Maintaining forward momentum
- Remaining transparent even when things go wrong