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Friendly follow-up

Friendly follow-up: Phone-Based Customer Service
Friendly follow-up: Phone-Based Customer Service

A friendly follow up gives you the opportunity to go above and beyond for your customers. Learn how a follow up phone call, email, or regular mail gives you a way to check in with your customer after the call to make sure the situation has been handled. This works especially well after dealing with an angry or upset customer.

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Skill Level Intermediate
52m 10s
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Skills covered in this course
Business Business Skills Communication Marketing

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