Join Todd Dewett for an in-depth discussion in this video Four steps to address a difficult employee, part of Managing Employee Performance Problems (2013).
- Let's start thinking more systematically…about addressing difficult employees.…You can increase the likelihood they hear you…and successfully change their behaviors…but you need a thoughtful approach.…There are many types of challenging employees but all…of them can be addressed using the same general process.…The model I want you to remember has four steps.…Observe, gather data, intervene,…and finally, monitor and follow up.…Let's consider each in a little more detail.…The first step is to observe.…Here, I'd like to remind you that any time you see…some form of difficult behavior, don't jump to conclusions.…
It's terribly easy to see some people interacting,…observe an unproductive behavior…but not understand the context that create it at all.…The last thing you want to do is engage that situation…with good intentions only to make things worse.…Next, realize that just because you see a difficult behavior…that does not mean you're looking at a difficult employee.…Recall that a difficult employee is…one who is consistently difficult.…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Determining the appropriate intervention
- Defusing charged conversations
- Refocusing slackers
- Getting employees to show up on time
- Redirecting habitual complainers
- Engaging employees that always resist change
- Standing up to bullies
- Encouraging employees that can't handle feedback
- Helping people with personal problems
- Dealing with gossips
- Knowing when to say goodbye to an employee<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.