Fostering customer relationships


show more Fostering customer relationships provides you with in-depth training on Business. Taught by Dave Crenshaw as part of the Insights from a Business Coach show less
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Fostering customer relationships

Jeff: Let's say I have some customers that did business with me three or four years ago, but they have not come back. How do I reestablish a relationship with those customers? Dave: I like that question because a lot of times business owners are only focused; entrepreneurs are only focused on getting new business. And actually that's very costly and very time consuming to sort of drag new people through your door the first time. So if you have old customers that you have lost contact with that is a great opportunity. It is an easier way to bring in new business so to speak, and what you can do is you can reach out to them and talk to them about changes that have happened.

What you have done differently in the past. Give them a special offer, something that says hey you know you were a great customer in the past, we'd love to have you back, and so we are going to offer you something that we don't offer to anyone else. But you do it from a standpoint of hey we miss you, we ...

Fostering customer relationships
Video duration: 2m 48s 27m 6s Beginner

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Fostering customer relationships provides you with in-depth training on Business. Taught by Dave Crenshaw as part of the Insights from a Business Coach

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Business
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