To be great on the job and make people love you, you must always think about how to move the ball forward.
- Yesterday, I received an email from a CEO of a technology company that I had been talking to in Silicon Valley, and I had been talking to the CLO, the Chief Learning Officer, and the CEO about a potential partnership with Great On The Job and their employees to pilot a new online product we had launched. And I made this very generous offer to pilot it with their new hires, and the CEO sent me back a one line email that said, no thanks. And it stopped me in my tracks.
I can't tell you the last time I had an email that just said no thanks. Not a, thanks so much, not at this time, we'll look forward to staying in touch. Or Jodi, thank you, really appreciate it, doesn't work for us at this time, but let's talk in six months about how we might work together. Two words, no thanks. It cut the conversation off at its knees, and it's been a long time since I've been in a situation where there's been absolutely zero forward momentum.
If you want to get ahead at work, if you want to make your boss love you, you always have to think about moving the ball forward. What comes next? I was talking to a lawyer recently, he was talking to me about his young associates and he said Jodi, when I ask someone to do something for me, if I ask them to prepare a deposition or do some diligence or look at a document, when they come back to me and tell me it's done, that's not what I want to hear. He said, I want them to say to me, what do we need to do to win the case? What do I need to do next? It's all about what have you done for me lately, how do you move the ball forward? How do you put forward momentum into action? How are you that person who doesn't send the email that says no thanks and nothing else? At the end of every conversation, it's a thank you and it's forward momentum.
When you talk to anyone, you always want to thank for them for their help, if they have been helpful, or for their time, if they haven't been helpful, and then it's always thanks so much, I look forward to staying in touch. Or thanks Jodi, I'll keep you posted on next steps as soon as I talk to the client. Or thanks team, good meeting. Here's what everyone's doing next. Carlos is taking A, John is taking B, and Rajeev has got C under control, we'll meet back here next week. Forward momentum is always being really clear and communicating what comes next.
Whether it's in an in-person meeting, whether you're posting someone via email and telling me who's doing what and when they're doing it.
- Exploring the benefits of working for people you love
- Reaping the benefits of making people love you
- Incorporating generosity into your everyday life
- Demonstrating initiative at work
- Maintaining forward momentum
- Remaining transparent even when things go wrong