Join Dave Crenshaw for an in-depth discussion in this video Formalizing systems, part of Thought Leadership (2012).
After you've completed the documentation of your first system, now what?…Next you will submit the document to someone for review and approval.…This is usually your manager, or if you happen to be at the top of the…organization chart, you might want to submit it to a proofreader.…We want a second set of eyes to look at the system and make sure that what…you've written is actually what takes place.…Perhaps, more importantly, we want to ensure that it's written in the voice of the company.…
When I say the voice, I mean that it is conveying things in the manner in which…the company wants to represent itself.…For instance, lynda.com has a particular voice that they use.…A particular tone of conversation that they use and a particular feeling they…want people to have, which is friendly, helpful, encouraging and simple.…So they make sure that their training matches that voice, and I hope I'm doing…a good job with that.…So have someone else review your system, and make sure that it's accurate and consistent.…
This course is one of a series of five Dave Crenshaw courses based on his Invaluable teaching methodology for professional development.
- Discovering areas where you can contribute thought leadership
- Developing company knowledge that makes you an expert
- Building an authority ladder externally
- Gaining publicity
Skill Level Intermediate
Q: This course was updated on 01/03/2012. What changed?
A: This course was retitled, streamlined, and refined throughout, resulting in a slightly shorter runtime. We also added new graphics and a new welcome movie.