Join Dave Crenshaw for an in-depth discussion in this video Following up on commitments, part of Leading Productive Meetings.
- After the brief training is complete,…it's time to report on commitments.…If you've been following the agenda I provided,…attendees will have committed to action items…at the conclusion of the previous meeting.…We now want to receive reports…on the status of those commitments from all attendees.…This process is actually very simple.…The leader, using the minutes from the previous meeting,…reads through the commitments each person made…and asks simply, "Did you do this?"…If the answer is yes,…then the leader can provide a brief response…like "Good job" or "Thank you."…But what if the answer is no?…The leader should then ask something like,…"What got in the way of completing that?"…or "What obstacle did you encounter?"…This is much more effective…than asking a why question…such as "Why didn't you do this?"…Why is a very strong word…and often carries with it the assumption of personal blame.…
We're not looking to shame people.…Instead, we're trying to find solutions…to help people get their work done.…By substituting what stood in the way…
Author
Dave Crenshaw
Released
7/26/2018LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
- Plan how to use technology successfully in your meetings.
- Determine how to select and support a meeting leader.
- Prepare what you need to make meaningful commitments in a meeting.
- Identify successful ways to initiate a meeting.
- Propose challenging ideas while promoting and maintaining healthy relationships.
- Delegate and coordinate work successfully.
- Follow up consistently to create a workplace culture of accountability.
Skill Level Intermediate
Duration
Views
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Introduction
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Improve meetings1m 3s
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Group meetings58s
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1. General Principles
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Using technology in meetings2m 23s
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2. Before the Meeting
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Scheduling the meeting3m 5s
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Determining a meeting leader3m 26s
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Creating an agenda3m 33s
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Preparing brief training4m 3s
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Coming prepared2m 41s
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3. Starting the Meeting
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Budgeting time2m 48s
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Opening on a positive note2m 43s
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Presenting brief training3m 41s
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Following up on commitments3m 25s
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4. During the Meeting
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Being heard3m 53s
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Giving and taking feedback3m 36s
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Taking minutes3m 30s
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Closing the meeting2m 14s
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5. After the Meeting
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Completing action items1m 55s
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Conclusion
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Next steps1m 26s
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Video: Following up on commitments