Join Dave Crenshaw for an in-depth discussion in this video Following up on commitments, part of Leading Productive Meetings.
- After the brief training is complete,…it's time to report on commitments.…If you've been following the agenda I provided,…attendees will have committed to action items…at the conclusion of the previous meeting.…We now want to receive reports…on the status of those commitments from all attendees.…This process is actually very simple.…The leader, using the minutes from the previous meeting,…reads through the commitments each person made…and asks simply, "Did you do this?"…If the answer is yes,…then the leader can provide a brief response…like "Good job" or "Thank you."…But what if the answer is no?…The leader should then ask something like,…"What got in the way of completing that?"…or "What obstacle did you encounter?"…This is much more effective…than asking a why question…such as "Why didn't you do this?"…Why is a very strong word…and often carries with it the assumption of personal blame.…
We're not looking to shame people.…Instead, we're trying to find solutions…to help people get their work done.…By substituting what stood in the way…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
- Plan how to use technology successfully in your meetings.
- Determine how to select and support a meeting leader.
- Prepare what you need to make meaningful commitments in a meeting.
- Identify successful ways to initiate a meeting.
- Propose challenging ideas while promoting and maintaining healthy relationships.
- Delegate and coordinate work successfully.
- Follow up consistently to create a workplace culture of accountability.