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Five types of lost customers

Five types of lost customers: Customer Service: Winning Back a Lost Customer
Five types of lost customers: Customer Service: Winning Back a Lost Customer

Your customer’s reason for defection can offer valuable insight on whether or not she will make a good winback prospect. A customer’s reason for defection can offer tons of information on why she left, whether you want her back, and if you do, what to do about it. There are five categories of defection with lost customers: Intentionally pushed away, unintentionally pushed away, pulled away customers, bought away customers, and moved away customers.

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Skill Level Appropriate for all
41m 23s
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57,768
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Skills covered in this course
Business Business Skills Communication Management

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