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Find places where you can manage expectations

Find places where you can manage expectations: Managing Customer Expectations for Frontline Employees
Find places where you can manage expectations: Managing Customer Expectations for Frontline Employees

Frontline employees are able to manage customer expectations in a variety of situations. Hear examples of times when these skills are applicable. Identify opportunities to manage expectations with your customers. Use an Expectations Management worksheet to document specific situations where you can use the skills gained in this course to help customers avoid any unpleasant surprises.

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Skill Level Appropriate for all
22m 39s
Duration
197,274
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Skills covered in this course
Business Business Skills Communication

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