Learn how to visualize your organization as a set of process steps leading to strategic success. Apply those steps to the customer experience as a Disney theme park. Identify their bottlenecks. Learn how pivotal bottleneck analysis helps you know where investments should maintain important processes.
- A strong HR strategy,…helps you make better investments in people.…That means, you can target your people investments…to the strategic pivot points,…where those investments have the largest impact…on your strategic success.…How do you find those strategic pivot points?…One way is to look for the bottlenecks…or constraints in your organizational processes.…Once you find a bottleneck in your processes,…you can figure out how people can improve the bottleneck.…
Imagine you're a leader in the division…that runs Disney theme parks,…such as Disneyland and Disney World.…How could you find the vital constraint…that would make the biggest impact on your strategy?…You would start by imagining the guest experience…as a series of process steps…that lead to a key strategic outcome.…The strategic outcome at a Disney theme park…is to create a magical guest experience.…You can think of the park experience…as a limited number of minutes…during which Disney's strategic goal…is to create maximum magic, surprise,…and delight for the park guests.…
- Arrange the questions of HR strategy in order of importance.
- Define “pivotal” within the context of the course.
- Identify three key questions that help clarify and focus organizational strategy.
- Define the term “bottleneck.”
- Name four characteristics a person might have that supports improved work performance.
- Explain the importance of an HR budget that aligns with HR strategy.
- Describe the three energy profiles and how they can be used to create a balance in HR strategy.