Join Chris Croft for an in-depth discussion in this video Final thoughts, part of Process Improvement Foundations.
- Two final thoughts.…First, is that a culture of great quality and great service,…which probably means short waiting times,…has to come from the top since it may require…increased costs, but it will be worth doing.…Sometimes you have to spend money before you can save it…or spend money before you can sell more…and bring more in.…And this act of faith needs senior managers…who understand things like Q theory…and the real cost of poor quality.…
If necessary, you can maybe get them to listen…to this course, in which case I hope it helps.…My second point is don't run before you can walk.…The latest ideas like lean and Six Sigma sound great…when you first come across them.…But it will be hard to make anything stick…unless you get the foundations right,…get the data right, get the people right,…and then get the quality right…before you bring in pull systems,…reduce work in progress,…start to focus on bottlenecks,…and then implement lean, et cetera.…
If you worked through this course in order,…then you'll have all the foundations in place…
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- Measuring processes
- Using statistical process control
- Optimizing the quality, cost, and time trade-off
- Understanding queues
- Reducing cost by reducing waste
- Improving delivery time
- Thinking about batch sizes
- Understanding Lean and Six Sigma processes