Join Britt Andreatta for an in-depth discussion in this video Facilitating the process, part of Leading Change.
The moment you announce the change, you'll immediately begin facilitating others.…Remember the announcement of change, no matter how inspirational it…is, is still this shocking event that disrupts their status quo.…It's the launching point of the change curve for many people in the organization.…> Try to remember your own journey through the change curve.…They just need time and information.…Even if you do everything perfectly, there will be grumbling.…It's human…nature and it's unavoidable. So brace yourself.…You want to be ready with your patience and your empathy.…
You don't have to solve all the problems, just listen.…You can do a lot to reduce resistance…simply by listening, and making others feel heard.…if you're defensive or you sell a compelling vision too…hard, you'll miss a great opportunity to build more rapport.…So use this as a time to collect their concerns and questions,…take notes on their suggestions, and listen to their complaints.…Listening doesn't mean that you have to validate everything they…
Along the way, the course covers techniques that will increase the likelihood of your change succeeding, such as anticipating resistance, creating a compelling vision, and using emotional intelligence to build staff consensus.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Understanding resistance and the emotions of change
- Assessing the need for change
- Building your change team
- Evaluating solutions
- Announcing the change
- Implementing change that works<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.