Join Britt Andreatta for an in-depth discussion in this video Facilitating the process, part of Leading Change (2013).
The moment you announce the change, you'll immediately begin facilitating others.…Remember the announcement of change, no matter how inspirational it…is, is still this shocking event that disrupts their status quo.…It's the launching point of the change curve for many people in the organization.…> Try to remember your own journey through the change curve.…They just need time and information.…Even if you do everything perfectly, there will be grumbling.…It's human…nature and it's unavoidable. So brace yourself.…You want to be ready with your patience and your empathy.…
You don't have to solve all the problems, just listen.…You can do a lot to reduce resistance…simply by listening, and making others feel heard.…if you're defensive or you sell a compelling vision too…hard, you'll miss a great opportunity to build more rapport.…So use this as a time to collect their concerns and questions,…take notes on their suggestions, and listen to their complaints.…Listening doesn't mean that you have to validate everything they…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Understanding resistance and the emotions of change
- Assessing the need for change
- Building your change team
- Evaluating solutions
- Announcing the change
- Implementing change that works
Skill Level Advanced
Having Difficult Conversations (2013)with Britt Andreatta2h 17m Appropriate for all
1. Understanding Change
2. Identifying the Need for Change
3. Building the Team
4. Designing the Change
5. Announcing the Initiative
6. Implementing and Maintaining the Change
Next steps2m 55s
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.