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Face-to-face interactions

Face-to-face interactions: Delivering Bad News to a Customer
Face-to-face interactions: Delivering Bad News to a Customer

In this video, learn that, in addition to what you verbally say, body language is extremely important. Learn tactics, such as squarely facing customer, and communicating with a fully engaged and positive facial expression.

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Skill Level Beginner
48m 13s
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Skills covered in this course
Business Business Skills

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