Join Jeff Ansell for an in-depth discussion in this video FAQs, part of Communicating with Confidence.
- I often get asked situational questions, as in, "What do I do if?" Maybe you've even had a question in mind as we've gone through this course. Let's go through some of those commonly asked questions and I'll provide the answers. What do I do if I'm asked a question that flusters me? When you're flustered by a question use what I call the Fluster Strategy. There are three steps to the Fluster Strategy. The first step is to breathe, because we hold our breath in uncertain moments.
Then for step two say "Excuse me" or "I beg your pardon," which suggests you did not hear the question, the person will then repeat the question. If you still don't know what to say, go the third step in the Fluster Strategy and say, "Please help me understand "the context of the question." What that does is compel the questioner to provide you with more information upon which to frame a response. What do I do if someone clearly disagrees with me or doesn't believe what I'm saying? Ask them questions to reveal the core of their concerns.
Peel away the layers of the onion. Doing so shows that you're open to other opinions and gives you additional credibility when you're ready to reassert your argument. What do I do if my audience seems uninterested? Pause for three to five seconds and remember to breath. Silence is a powerful tool. Then continue speaking with more energy and animation. At the same time it can also be time for people to take a break.
What do I do if someone is texting or emailing while I'm speaking? You can walk over and stand near that person while continuing to talk. You'll be surprised at how quickly this regains their attention. Or you may want to give them the benefit of the doubt, maybe they're dealing with something very pressing, like a sick child for instance. So don't presume that you're the reason for their inattention. What do I do if I'm attending a meeting on the phone? Consider wearing an earpiece or a headset allowing you the freedom to move around the room.
Tethering yourself to a telephone receiver constricts your ability to gesture. Moving allows you to shake off anxiety if the discussion is stressful. Exaggerate your inflection as well, because all listeners have to go on is your voice. What do I if someone interrupts me while I'm in the middle of making a point? It depends on who's doing the interrupting. If it's one of your bosses you're encouraged to go with the interruption, if it's a colleague interrupting ask for a moment to finish your thought by saying, "Kindly give me another few seconds to finish this thought." But sometimes an interruption can lead the conversation in a better direction, so you should be open to interruptions and counterpoints.
What do I do if I lose my train of thought or forget what I'm talking about? When you lose your train of thought you know doubt stop breathing, so the first thing to do is breathe. Then begin talking about something else as if you just had a better idea. What do I do if I'm asked a question I don't know the answer to? Tell the person asking the question that you want to be precise and specific so you'll get back to him or her with the exact information. What do I do if my face turns red, my voice quivers, or my hands start shaking? If you're face turns red visit a vitamin store and ask for a product for people who blush.
Pulsatilla, commonly known as windflower, helps people prone to blushing. Pulsatilla, by the way, is not suggested for pregnant women. If your voice quivers add strength to your voice. And if your hands start shaking use strong gestures.
- Organizing your thoughts
- Speaking slowly, naturally, and confidently
- Breathing properly
- Using your body to reinforce speech
- Managing facial expressions
- Handling nervousness
- Integrating voice modulation, eye contact, and hand gestures into a powerful and engaging communication style