Join Christopher Matthew Spencer for an in-depth discussion in this video Exploring protocols for email and written communications, part of Sales Skills Fundamentals.
Email is a terrific, fast, and free way to send messages, but it's not the best…way to convey emotions because they can be easily misinterpreted.…While phone calling, and face time can take longer to get information to…others, they spread your words in a manner that fosters sincerity and conveys personality.…Having loads of personality in email is truly possible, but requires skill and experience.…Here are some things to consider with emailing and preparing…written correspondence.…One, avoid making claims, or promises, without first doing some homework to ensure…that what you're stating is accurate.…
Two, realize that it's better to turn down a request rather than lie about…something you're discussing.…Honesty is the best policy at every level even on small things.…Three, be responsive to emails rather than simply sending a reply that has no substance.…Respond with an answer or the information requested.…Interim updates, unless requested, don't serve any real purpose.…Answer emails in a thoughtful manner while being concise and to the point.…
AuthorChristopher Matthew Spencer
This course also covers the basics of connecting with prospective clients, making convincing presentations, understanding and maximizing the sales cycle, measuring sales abilities, and practicing sales skills in role-playing scenarios.
- Becoming acclimated to selling
- Understanding common sales terminology
- Honing communication skills
- Conveying passion and thoughts
- Listening actively
- Winning the confidence of others
- Asking for referrals
- Making cold calls
- Setting realistic sales targets and achieving them
- Keeping good sales records
Skill Level Appropriate for all
1. Onboarding in Your First Sales Job
2. Communication Skills in Sales
3. Prospecting and Qualifying
4. Completing the Sales Cycle
5. Measuring and Assessing Your Progress
Acting on your metrics2m 15s
6. Let's Practice
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