Join Lisa Gates for an in-depth discussion in this video Exploring conflict resolution styles, part of Negotiation Foundations (2012).
Sometimes we enter into a negotiation feeling like we're at a disadvantage.…Our bargaining partner may want more than we can give, or we fear that what we…ask for might get rejected.…It can be tough in these negotiations, especially since some bargainers perceive…all negotiation as conflict instead of a conversation.…So we develop strategies for easing our fear.…These strategies are styles, or ingrained responses to conflict; they are part…of our DNA or subconscious.…
In business and in life, these strategies can get in the way of our ability to…produce the outcomes we want in negotiation.…So let's talk about the five strategies for dealing with conflict.…Avoidance, Suppression, Resolution, Transformation, and Transcendence.…The first two which are really the most common strategies, include avoidance and suppression.…So Avoidance. Let's say you've had an argument with a friend or a co-worker; you might avoid…their calls or their emails for days before attempting to clean things up.…
Suppression is a little bit more overt.…
- Preparing for a successful negotiation
- Using diagnostic questioning
- Opening the negotiation
- Dealing with conflict
- Framing and anchoring the discussion
- Making concessions and asking for reciprocity
- Encouraging cooperation
Skill Level Beginner
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