From the course: Critical Roles Consultants Play (and the Skills You Need to Fill Them)
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Exercise solution: Applying the roles
From the course: Critical Roles Consultants Play (and the Skills You Need to Fill Them)
Exercise solution: Applying the roles
- In the exercise, I asked you to determine if I've used the manager and follower roles well based on a conversation I had with my client. Let's break down that conversation and I'll tell you what things I see about my use of the manager and follower roles. The conversation starts well. The initial indication is that I used the follower role well to understand the concerns from the finance managers. - For the month you've been here, you've had some meaningful conversations with many of our senior leaders and from those I've talked to, you have created believers. They believe that it might be possible to unify our processes and not create the differing financial pictures they all feared. - I also used the manager role well, as they have belief in the ability to unify processes, which was a significant client issue. I might have expressed too much confidence in my managerial role, however, as this exchange shows. That's great. I hope I haven't made it seem too straight-forward, however.…
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