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Establishing an overall objective

Establishing an overall objective: Quality Standards in Customer Service [2016]
Establishing an overall objective: Quality Standards in Customer Service [2016]

Summarize the primary overarching objectives organizations are using to assess effectiveness, including customer satisfaction and variations of it, net promoter score (NPS), and customer effort. Identify pros and cons of each, and hear recommendations on how to avoid common traps when using measures.

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Skill Level Intermediate
1h 4m
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Skills covered in this course
Business Business Skills Marketing Leadership

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