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Establishing an overall objective

Establishing an overall objective: Quality Standards in Customer Service
Establishing an overall objective: Quality Standards in Customer Service

Summarize the primary overarching objectives organizations are using to assess effectiveness, including customer satisfaction and variations of it, net promoter score (NPS), and customer effort. Identify pros and cons of each, and hear recommendations on how to avoid common traps when using measures.

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Skill Level Intermediate
1h 4m
Duration
9,909
Views
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Skills covered in this course
Business Business Skills Leadership

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