Skip navigation

Establishing a key performance indicator

Establishing a key performance indicator: Customer Service Leadership
Establishing a key performance indicator: Customer Service Leadership

Explore the advantages and disadvantages of three high-level measures: customer satisfaction (CSAT), net promoter score (NPS), and customer effort score. Discuss how to choose an overall measure that's best for your organization, and how to avoid common pitfalls when using a key performance indicator.

Resume Transcript Auto-Scroll
Skill Level Advanced
1h 12m
Duration
69,927
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to start your free trial.