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Essential metrics for the service operation

Essential metrics for the service operation: Service Metrics for Customer Service
Essential metrics for the service operation: Service Metrics for Customer Service

Assess the seven main categories of metrics required for a complete view of the operation's performance. Identify supporting metrics, and understand why some provide better insight than others. See the importance of interpreting metrics holistically.

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Skill Level Intermediate
1h 15m
Duration
6,934
Views
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Skills covered in this course
Business Business Skills

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