Join Fred Kofman for an in-depth discussion in this video Eric's story, part of Fred Kofman on Making Commitments.
- Name's Eric, I run a firm here…in the San Francisco Bay Area.…We facilitate meetings for a living, so large and small.…We do large off-sites.…We do small executive team meetings.…The common denominator is there's usually…some sort of big change happening in the business…and we use the power of facilitated meetings…to make that change happen.…Two partners, we're very happy with how things gone.…Great clients, we've got some contractors working for us.…I think we want to grow and take things to the next level…and so that's going to require us doing things…that we don't really know how to do.…
It's funny when we have commitments about serving clients,…we do that well.…When it comes to new business development, we do that well.…This type of stuff is almost like,…my confidence that this stuff's actually going to happen…is kind of low.…We talk about it a lot.…Just you know part of it is the urgent trumps the important…and part of it is actually maybe even,…maybe there's things that we're not fully aligned on,…so the easiest thing to do is just focus on client work.…
- Explore the questions you should ask yourself before making a commitment.
- Identify when to report a commitment at risk.
- Recognize how to make an effective apology.
- Examine ways to build trust.
- Define the meaning of integrity in business.