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Ensuring quality standards count

Ensuring quality standards count: Quality Standards in Customer Service [2016]
Ensuring quality standards count: Quality Standards in Customer Service [2016]

This video provides guidance on questions such as: How many standards should you have? Are there alternatives to quality standards in guiding behavior? How do you ensure that your quality standards really count and are effective? Explore ways to minimize the quantity of standards you'll need; for example, through improving systems and processes. Ensure those you have make a difference in guiding behavior and delivering high-quality service.

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Skill Level Intermediate
1h 4m
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Skills covered in this course
Business Business Skills Marketing Leadership

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