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Ensuring metrics are SMART

Ensuring metrics are SMART: Service Metrics for Customer Service
Ensuring metrics are SMART: Service Metrics for Customer Service

Learn how to establish metrics that are SMART—specific, measurable, accurate, reliable, and timely. Learn to engage support that drives the right behaviors.

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Skill Level Intermediate
1h 15m
Duration
16,353
Views
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Skills covered in this course
Business Business Skills

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