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Engage customers via social media

Engage customers via social media: Serving Customers Using Social Media
Engage customers via social media: Serving Customers Using Social Media

Whether or not your customers are angry, it's important to engage with them on social media. This helps present a positive brand image. In this video you'll develop tactics for creating positive, helpful interactions with customers via social media. Tactics include being helpful, being the point person, and responding quickly.

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Skill Level Appropriate for all
43m 1s
Duration
53,179
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