The quiet ones are the listeners, observers, thinkers, and doubters. They are important to your team. Learn how to encourage team members who don't speak up with the questioning funnel, 90/10 rule, and QAC.
- In the previous section, we talked about being a good…listener rather than talking about yourself…and being genuinely interested in the others in your team.…And now I want to take that idea a step further…and look at how you can encourage other people to talk.…Some people, like me, don't need much encouragement to talk,…but others are more introverted and need it…to be pulled out of them a bit.…Often these quiet people are the listeners,…the observers, the thinkers.…They're the people who might spot the one…vital flaw in your plan, so they can be the most…important ones to find out about.…
A good team player will identify them and make sure…that they're encouraged to make their valuable…but reluctant contributions.…I used to work in a manufacturing company…with a friend called Clive, and he was…very, very clever, but in meetings he tended to say…nothing at all, so the boss would be talking…about some big problem, and everybody would be saying,…"We don't know what to do," and afterwards,…after the meeting, Clive would say to me,…
- Identify how to work effectively as a team without management.
- Develop skills for better communication and trust.
- Determine how to handle conflict on a team.
- Assess how to deliver results reliably.
Skill Level Beginner
1. The Importance of Teams
2. What Makes a Great Team?
3. Your Responsibility to Other Team Members
4. Becoming a Better Team Member
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