Projects get defunded. Deadlines get missed. Any number of things cause team morale to slag. When this happens, use positive messaging to encourage your coworkers past the failures. Also, take this opportunity to learn from your mistakes.
- Empathy at work really comes into play…when things are going wrong,…like when projects get defunded…or unexpected layoffs come out of nowhere.…And companies that value empathy excel at three main traits.…They're trustworthy, they're patient,…and they are understanding.…The first core component of an empathetic company…is trust.…When a company is empathetic, their employees are…trusting them to be open and honest…about what's happening in and around the office.…
Rumors can be the death of productivity,…and empathetic companies know that.…So, they kill those rumors before they begin…by speaking openly about potential layoffs, cutbacks,…or changes on the horizon.…And when leaders speak openly with their teams,…employees feel more comfortable sharing…what's going on in their personal lives…and how it may be affecting their work.…It's possible that someone's partner just got transferred…or that somebody's parent is battling cancer.…
In empathetic companies, employees feel safe enough…to talk about what weighs heavily on them.…
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- What is empathy?
- How to be empathetic at work
- Practicing positive communication
- Identifying communication styles
- Approaching difficult conversations
- Practicing empathy in groups
- Fostering collaboration
- Encouraging coworkers