Join Britt Andreatta for an in-depth discussion in this video Emotional intelligence at work, part of Leading with Emotional Intelligence.
Being emotionally intelligent will benefit all areas of your life…but in this course, we're going to focus on the workplace.…No matter what role you have or the type of organization you work…in, your success and effectiveness will be enhanced by further developing your EQ.…Because emotional intelligence is about human interaction, it's literally at…the heart of every single aspect of an organization's work.…Every decision, plan, product, team and customer…is affected by emotional intelligence or lack thereof.…That's why investing in emotional…intelligence training yields such great returns.…
It can drive improvements in key areas across the whole organization.…Let me define what I mean by competence.…It actually has two aspects, proficiency and frequency.…The first aspect is proficiency, or skill, how good you are at something.…A common…way to assess proficiency is to rate it on a scale, like low, medium, and high level.…Let's use skiing as a comparison, because all the slopes have those…wonderful color-coded symbols to help us match our skill level to the terrain.…
Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- What is emotional intelligence?
- Cultivating emotional intelligence
- Exercising emotional self-control
- Working with your triggers
- Getting to know others
- Maximizing team performance
- Building influence<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.