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Email: Delivering Bad News to a Customer
Email: Delivering Bad News to a Customer

In this video, learn how best to deliver bad news by email. Be succinct, keeping sentences short—about 15 - 20 words—so your message is easy to comprehend. Use bullets when offering options, and end your email with an invitation for the customer to reply with questions, or to call to discuss.

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Skill Level Beginner
48m 13s
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Skills covered in this course
Business Business Skills

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