Skip navigation
Email: Delivering Bad News to a Customer
Email: Delivering Bad News to a Customer

In this video, learn how best to deliver bad news by email. Be succinct, keeping sentences short—about 15 - 20 words—so your message is easy to comprehend. Use bullets when offering options, and end your email with an invitation for the customer to reply with questions, or to call to discuss.

Resume Transcript Auto-Scroll
Skill Level Beginner
48m 13s
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now