Skip navigation

Effective scheduling

Effective scheduling: Managing a Customer Contact Center
Effective scheduling: Managing a Customer Contact Center

Understand the importance of calculating rostered staff factor (shrinkage), and building a reasonable margin into staff budgets and schedules. Learn key principles behind effective scheduling.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 31m
Show More Show Less
Skills covered in this course
Business Management

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving and will be automatically redirected to LinkedIn Learning to start your free trial.