Effective communication in customer service

- [Man] Have you ever been treated rudely by a story clerk or had a question about a product but didn't get the answer you needed? Did that leave you feeling bad or worse did you stop buying from that business? Employees who can communicate well with customers are the key to success of any work place. So, what are some ways to make sure you're communicating effectively? First, speak clearly so you can be heard. Don't mumble or talk too fast. Second, be polite. Customers can sense your attitude and we all want respect. Try imagining the customer as a good friend who you're trying to help. Treat them with kindness and care. Third, listen closely. Repeat back their statements so you can be sure that you understand. Ask questions if you don't understand. Make sure they feel heard by nodding your head. Finally, don't take it personally when communication doesn't go well. Take the high road. Don't make a situation worse by using inappropriate language, or adopting a bad attitude. Take a deep breath, remain calm, and stay focused. Use these four steps to help you become a better communicator.