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Educate customers on what to expect

Educate customers on what to expect: How to Manage Customer Expectations for Frontline Employees
Educate customers on what to expect: How to Manage Customer Expectations for Frontline Employees

This online video focuses on unusual situations where customers may become confused. An example is a new customer who is not aware of your company's specific policies or procedures. Guide customers through these scenarios to help them feel comfortable and confident in your company and your customer service. Help customers develop appropriate expectations so they will not be disappointed.

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Skill Level Appropriate for all
22m 39s
Duration
29,523
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Skills covered in this course
Business Business Skills Communication

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