When asked to provide implementation services as a consultant, you take your client's business integrity into your hands. Deploying a new product or service is only half the deliverable; ensuring your client is ready to accept and leverage the changes you will deploy is a change management issue. This video discusses the fundamental items for ensuring your client is ready for a change in process or approach.
- Consulting clients can be like ostriches.…When faced with a challenge,…they'd rather stick their heads in the sand.…Now, we know that ostriches don't really do that…and neither do our clients.…But when delivering our solutions,…we need to make sure our clients are prepared…and aren't doing their best ostrich impressions.…Here are some basic change management steps…you can follow when implementing organizational change.…First, your stakeholders need to know the benefits…and their role in making the change successful.…
Make sure you or your client have communicated…the compelling business reasons to relevant stakeholders.…Otherwise, they won't be engaged.…Second, create a distinct picture…of what things will look like…when your solution is in place.…Fundamentally, people will engage with a change…if they know how it'll affect their job.…If they feel confident they'll know…how to use your deliverables,…they can provide valuable input.…Paint that picture for them…and your solutions will yield the intended business results.…
- Identify the critical requirements needed to become a successful consultant.
- Review the roles a consultant can fulfill to increase their success when dealing with clients.
- Recognize approaches for assessing your success level with a client before you've received a formal evaluation.
- Explore how to switch between consulting roles without confusing or aggravating your client.
- Review the change management conditions that must be in place to successfully deploy your consulting solutions.
- Identify the actions that maximize your chances for future work with a client.