Do you have a turnover problem?

- One of the biggest challenges recognized by…organizations today is customer service turnover.…It's hard to keep people engaged and motivated…in dealing with customers.…Before looking at ways to reduce turnover,…it's important to understand if you actually…have a turnover problem.…One of the most effective ways to do this,…is to simply calculate your turnover rate…and then look at other industries,…or talk to other companies,…or talk to some of your peers and see…at what rate they've lost employees in this area.…

Another way to look at this is to look back…at historical trends for your company.…Talk to human resources and see what's normal.…These initial steps will show you if you…have a problem that you need to address.…Next,…consider talking to your employees themselves.…One of the best ways to find out if there's…a turnover issue is to talk to employees and…to see how their experiences are shaping up,…and how they're being treated by management.…You need to conduct effective exit interviews…when people do leave to try and find out…