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Disarm an angry customer

Disarm an angry customer: Customer Service: Problem Solving and Troubleshooting
Disarm an angry customer: Customer Service: Problem Solving and Troubleshooting

In this video, Noah Fleming shows you how to disarm and redirect an unhappy customer to turn a negative situation around. Discover how to show empathy, encourage the customer to vent, stay on their side, listen, and provide a plan to move forward.

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Skill Level Intermediate
32m 25s
Duration
76,598
Views
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Skills covered in this course
Business Business Skills

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