Join Judy Steiner-Williams for an in-depth discussion in this video Direct outline, part of Business Writing Strategies.
- Even though each writing situation is different,…documents can be categorized by their purpose.…Whether their purpose is to…Ask Questions, to Answer Questions,…to Give Information, or to Solicit Input.…The direct strategy begins with…the messages' specific purpose.…We ask questions to solicit information,…or we give answers when information has be requested.…So now lets looks at the rest of the story.…The rest of the documents after their direct openings.…A template can provide and outline to help you think about…what should be included in each segment of the message.…
So the first template area is to…begin with a document's Purpose.…If the purpose is to ask questions,…then begin with a question.…If the purpose is to give answers,…then begin with the answer.…To give good news, give that good news immediately.…To express a claim, then begin with…a problem and the solution you want.…The second template component is to Explain.…Explain why you're asking a question or giving information,…or why you are dissatisfied customer,…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Deciding when to begin or delay the message
- Presenting information
- Getting support for ideas
- Understanding the audience
- Communicating internally and externally
- Choosing the appropriate language and tone
- Using business writing outlines and templates
Skill Level Appropriate for all
1. Deciding the Strategy
2. Analyzing the Situations
3. Analyzing the Audience
Understanding audience needs3m 34s
4. Determining the Correct Written Channel
5. Strategy Specifics
6. Choosing the Language
7. Strategy Outlines
8. Templates for Common Writing Strategies
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.