Join Judy Steiner-Williams for an in-depth discussion in this video Direct outline, part of Business Writing Strategies.
- Even though each writing situation is different,…documents can be categorized by their purpose.…Whether their purpose is to…Ask Questions, to Answer Questions,…to Give Information, or to Solicit Input.…The direct strategy begins with…the messages' specific purpose.…We ask questions to solicit information,…or we give answers when information has be requested.…So now lets looks at the rest of the story.…The rest of the documents after their direct openings.…A template can provide and outline to help you think about…what should be included in each segment of the message.…
So the first template area is to…begin with a document's Purpose.…If the purpose is to ask questions,…then begin with a question.…If the purpose is to give answers,…then begin with the answer.…To give good news, give that good news immediately.…To express a claim, then begin with…a problem and the solution you want.…The second template component is to Explain.…Explain why you're asking a question or giving information,…or why you are dissatisfied customer,…
- Identify the correct outline for a direct strategy.
- Explain the best strategy for emphasizing good news.
- Give examples of different purposes for business writing.
- Summarize what you should consider when deciding whether to communicate externally.
Skill Level Intermediate
1. Deciding the Strategy
2. Analyzing the Situations
3. Analyzing the Audience
Understanding audience needs3m 34s
4. Determining the Correct Written Channel
5. Strategy Specifics
6. Choosing the Language
7. Strategy Outlines
8. Templates for Common Writing Strategies
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