This video goes into how to deal with difficult personalities—interrupters, windbags, negative people, those who hark back, aggressive people, mumblers, people playing political games, and those who want to look clever. It also goes into phones and texts and the escalating scale.
- I thought I'd say a bit about difficult personalities now.…Where do you start?…With all bad behavior there's a general principle,…which is to politely point it out…with a starting statement to acknowledge their contribution,…and then either ask them to behave differently…or bring in someone else to contribute,…so that we move on from the problem.…So with interrupters you could say, hang on a minute, Ian,…can Sally just finish her point, I want to here it all?…And with people who talk too much…you can say, just as they draw a breath,…okay Terry, I know you've got more to say on this,…but I just want to bring Miles in here.…
Miles, what do you think about this?…The same thing with negative people.…You could say something like, that's a good point Nigel,…there are some risks there,…but what about the positives?…Can you see any benefits in doing this?…Or thanks for pointing out the risks Nigel,…that's really useful and we'll certainly look out for them,…but now I just want to get Mike's views on the plan.…What do you think, Mike?…
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- Setting up meetings
- Determining who needs to attend a meeting
- Choosing your meeting duration
- Providing reminders for successful meetings
- Facilitating a successful meeting
- Getting the best out of people
- Dealing with latecomers and common meeting problems
- Deciding if you should go to a meeting
- Making your voice heard
- Managing remote or virtual meetings