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Difference between retention and loyalty

Difference between retention and loyalty: Customer Retention
Difference between retention and loyalty: Customer Retention

Learn the difference between retention and loyalty. In this course, Noah Fleming explains how loyalty is a symptom and retention is the cause. We create a loyal customer through our processes and strategies throughout the customer loyalty loop.

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Skill Level Intermediate
56m 37s
Duration
33,775
Views
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Skills covered in this course
Business Business Skills Ecommerce Marketing

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