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Developing your service strategy

Developing your service strategy: Customer Service Leadership
Developing your service strategy: Customer Service Leadership

Strategy is the bridge between your organization’s vision and mission, and the specific decisions required to make them a reality: whom will you hire, what hours will you be open, what technologies will you need, and many others. Identify the the 10 key components of an effective strategy. Learn how to consider and incorporate the many variables that are part of an effective customer service strategy.

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Skill Level Advanced
1h 12m
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Skills covered in this course
Business Business Skills

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