Managing a Customer Service Team
With Jeff Toister
Liked by 8,860 users
Duration: 1h
Skill level: Intermediate
Released: 3/4/2015
Course details
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals. Find out how to set up a team and customers for success, explore smart ways to measure service levels, and learn about the true cost of poor service. Plus, explore ways to optimize delivery to provide service that's faster, less costly, and better.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Ateli Patrick Onwordi
Ateli Patrick Onwordi
Supervisor - Contact Centre | Customer Experience | Banking | CRM Expert | CCaaS Manager.
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nichelle metz
nichelle metz
Team Lead at Tobii Dynavox
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Agnes Casal
Agnes Casal
Senior Manager at Bank of the Philippine Islands (BPI)
Contents
What’s included
- Practice while you learn 2 exercise files
- Test your knowledge 7 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units