Learn how to create positive workplace relationships with the colleagues you serve. Connect with internal customers to demonstrate true caring and empathy.
- Building strong workplace relationships…takes time and effort.…There are a lot of things that can get in the way.…Our coworkers are extremely busy.…Many contacts are via email, which lacks the emotion…of face-to-face communication.…And sometimes, personalities just clash.…Fortunately, there are techniques that can make it easier…to build great relationships with your coworkers.…Here are three you can try.…One is to proactively connect with your coworkers.…Try to initiate conversations in meetings,…in the hallway or over the phone.…
The cafeteria or break room is one of the best places…to meet coworkers and create relationships,…so take advantage of this space if you have one.…Another technique is to personalize relationships.…Part of building any relationship is getting to know…someone on a more personal level.…You could start by asking a coworker about their weekend,…a recent vacation or a hobby of theirs.…This helps break the ice.…For example, some of the film crew I'm working with today…happen to be big coffee fans, just like me.…
In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.
- Distinguishing between internal and external customer service
- Creating positive workplace relationships
- Working with difficult coworkers
- Practicing active listening to uncover your customers' needs
- Managing internal customer expectations
- Anticipating problems
- Defusing angry colleagues
- Adjusting your workplace attitude